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City & Guilds Level 2 Diploma in Customer Service
City & Guilds Diploma Lefel 2 mewn Gwasanaeth Cwsmeriaid

Welsh Government Performance and Curriculum Information
;
This qualification is eligible for use on publicly- funded programmes of learning for learners under the age of 19.

Basic qualification details

Designation
C00/0639/8
Yes
601/3562/1
City & Guilds - City & Guilds Limited
City & Guilds Diploma Lefel 2 mewn Gwasanaeth Cwsmeriaid
City & Guilds Level 2 Diploma in Customer Service
Level 2
not set
Occupational Qualification
Typical Designation / Approval final start date Designation / Approval Certification End Date
-16
16 - 18 31/08/2026 31/08/2028
18+ 31/08/2026 31/08/2028
Specific Purpose (not applicable)
15. Business, administration and law
15.2 Administration
English-Welsh
Partially available in Welsh
Level 2 Diploma in Customer Service.docx

Key dates

01/06/2014
31/08/2026
31/08/2028
31/08/2028

Additional qualification details

Level 3
CVET
Multiple choice examination
Portfolio of evidence
450
245
45
D. Confirm occupational competence and/or 'licence to practise'
D1. Confirm competence in an occupational role to the standards required
Pass
https://www.cityandguilds.com/-/media/productdocuments/business_skills/customer_service_and_contact_centre/5530/centre_documents/5530_l2_l3_l4_diploma_qualification_handbook-pdf.ashx
Yes
FR04302
Yes
601/3564/5
not set
not set
Available to learners
29/10/2025
not set